Frequently Asked Questions

Q: Where do I call for a BURN PERMIT?
A: Call the Division of Forestry at 1-386-446-6785.

Q: Who do I call about my TV CABLE bill?
A: Call your cable company, i.e., Comcast at (386) 668-8689 or Bright House Network (fka Time Warner) at (386) 775-4444.

Q: How to dispose of old CELL PHONES?
A: Drop off at City Hall. Make sure your service has been disconnected. Old cell phones will be donated to Domestic Abuse Council. Call (386) 668-2040 Ext. 323 for information.

Q: Where to call to report a CODE VIOLATION?
A: Call David Hooker, Neighborhood Improvement Officer at (386) 668-2040 Ext 316.

Q: What is the number for the DeBARY SHERIFF’S SUBSTATION?
A: The number is (386) 668-3830.

Q: Is there a leash law for DOGS?
A: There is a control law for dogs, meaning the animal must be under physical restraint or verbal command when outside.

Q: What is the phone number for DOMESTIC ABUSE?
A:DeLand (386) 255-2102 Statewide 1-800-500-1119.

Q: Where do I call with questions regarding the FIRE DEPARTMENT?
A: City of DeBary contracts with Volusia County for Fire Services. Fire Station 33 in DeBary is staffed by County employees and volunteers. For questions on Fire Services, call Fire Services Administration at (386) 736-4930

Q: Where do I call concerning HOMESTEAD EXEMPTION?
A: Call the Property Appraiser's Office at (386) 775-5257. That is also the number to contact if there is a dispute about the assessed value of your home.

Q: What is the number I call about a HORSE OR COW running loose?
A: Call the Volusia County Sheriff’s Special Services Division at (386) 822-5015.

Q: Where do I go for HUNTING/FISHING LICENSES?
A: Go to the Volusia County Administrative Office at 2744 Enterprise Road in Orange City. The Office hours are 8 AM to 5 PM weekdays. Be sure to take your driver’s license. You can also buy licenses online at:
 
Florida Fish and Wildlife Conservation Commission’s website (a $2.25 + 2.5% surcharge per person will be added to your purchase) www.myfwc.com/permits/

If you purchase by phone (a $3.25 + 2.5% surcharge per person will be added to your purchase)    1-888-HUNT FLORIDA 1-888-FISH FLORIDA

Q: When is the DeBary Public LIBRARY open?
A:The Library, is located at 200 North U.S. Highway 17/92, (386) 668-3835 and is open
Mondays   9:30 AM to 6:00 PM
Tuesdays   9:30 AM to 7:30 PM
Wednesdays   9:30 AM to 6:00 PM
Thursdays   9:30 AM to 7:30 PM
Fridays and Saturdays   9:30 AM to 5:00 PM
Closed on Sundays

Q: Where do I call about a LOST OR FOUND ANIMAL?
A: To file a report, call Animal Control in DeLand at (386) 740-5241. Also check with the West Volusia Humane Society in DeLand at (386) 734-2450, the Haxifax Humane Society in Daytona Beach at 1-386-274-4703 or the SE Humane Society in New Smyrna Beach at 1-386-428-9860 for specific information.

Q: How do I obtain a PERMIT for building, signs, or fences?
A: Call the DeBary Building Department at (386) 668-2040. Volusia County will no longer accept calls for building services. Please see Home page for links to Building Department section or Click Here for Building Department FAQ

Q: Where do I call with questions on POISONS?
A: Call the Florida Poison Information Center at 1-800-222-1222. This number is available 24 hours/7 days.

Q: What is the phone number for the DeBary POST OFFICE?
A: The number is (386) 668-6254.

Q: Where do I call to report road or sidewalk problems and POTHOLES?
A: Call DeBary City Hall at (386) 668-2040 to report the address closest to the problem.

Q: Where do I call concerning my PROPERTY TAXES?
A: Call the Property Appraiser's Office at (386) 775-5257. That is also the number to contact if there is a dispute about the assessed value of your home.

Q: Where do I call to remove nuisance RACCOONS or opossums?
A: Contact the Florida Fish and Wildlife Conservation Commission at 1-888-404-3922.

Q: Where do I get a RECYCLING BIN? How can I have a LARGE APPLIANCE picked up?
A: Call Waste Pro at 1-800-640-6875 for delivery of recycling bins and to schedule pickup of large appliances.

Q: What is the number I call if I need a SHERIFF’S OFFICE DEPUTY at my location?
A: Call (386) 736-5999, press zero, to ask for a Deputy – Available: 24 hours/7 days

Q: STREETLIGHT out or flickering?
A:Note the numbers on the metal tag on the pole, the closest street address to the pole, and then call Progress Energy at 1-800-228-8485 or FPL at 1-800-226-3545.

Q: What are the names of local animal TRAPPERS?
A: Following is a list of trappers:  John Copeland (386) 860-9353, Christopher Snow (407) 314-4462, Jeffrey Barton (386) 785-4836, and Matthew Waligura (386) 846-0448. All of the above are based in Deltona and were referred to the City by the Florida Fish and Wildlife Conservation Commission

Q: Where do I call when my TRASH is not picked up?
A: Call City Hall at (386) 668-2040. Trash pickup begins at 6 AM and continues until 8 PM. If you are not sure of your pickup days, call City Hall. Pickups are made as scheduled throughout the year, except in the event of a disaster. The City will notify you of pickup schedule changes.

Q: Where do I call to have WATER turned on?
A: Call Volusia County Utilities at (386) 736-5971. Water bills may be paid at the Volusia County Administrative Office at 2744 Enterprise Road in Orange City. Open 9 AM to 5 PM Weekdays.